Terms of Service

1. Agreement

By creating a workspace or accepting an invitation to one, you agree to these Terms of Service on behalf of yourself and, where applicable, the organization you represent. If you do not agree, do not use EchoraIQ.

2. The service

EchoraIQ provides social listening, engagement, publishing and review-management tools across third-party social platforms. Features depend on your workspace class (commercial or government), your role, and the channels your administrators connect.

3. Your responsibilities

You are responsible for the content you publish or approve through the platform and for complying with the terms of each connected social network. You must keep credentials confidential, use multi-factor authentication where required, and only connect accounts you are authorized to manage.

You must not use EchoraIQ to harass, deceive, spam, scrape beyond authorized API access, or violate any law or platform policy.

4. Third-party platforms

Connected platforms (such as Meta, Google, X, YouTube and Reddit) are governed by their own terms and may change or revoke API access at any time. EchoraIQ is not responsible for actions taken by those platforms, including rate limits, content removal or account suspension.

5. Data & privacy

Our handling of personal information is described in the Privacy Policy. Your workspace administrators control member access, retention settings and connected channels. Audit records of sensitive actions are retained per your organization’s policy.

6. Credits & billing

Certain actions consume workspace credits, drawn from separate monthly pools for X (Twitter) actions and AI features. Outbound actions on Facebook, Instagram, Threads, YouTube, Reddit and Google Business do not consume credits. Allowances reset at the start of each calendar month and unused credits expire — they do not roll over. Credits are metered before dispatch; exhausted credits pause the metered activity until the next reset or a top-up. Posts to X may not contain links, as X applies a substantially higher charge to those. Fees, allowances and top-ups are as set out in your plan or agreed with your account representative.

7. Availability & changes

We aim for high availability but the service is provided "as is" without warranty of uninterrupted operation. We may improve or modify features; material reductions in functionality for paid workspaces will be communicated in advance where practical.

8. Liability

To the maximum extent permitted by law, EchoraIQ’s aggregate liability arising out of the service is limited to the fees paid for the service in the twelve months preceding the claim. Nothing in these terms excludes liability that cannot be excluded by law.

9. Termination

You may stop using the service and disconnect channels at any time. We may suspend or terminate access for material breach of these terms. Upon termination, connected-platform tokens are revoked and workspace data is deleted or returned per the Privacy Policy.

10. Contact

Questions about these terms: contact@echoraiq.com.