Refund & Cancellation Policy

1. What you are buying

EchoraIQ is sold as a plan covering a fixed period — one month or one year — together with a monthly allowance of X credits and AI credits. Credit top-up packs may be bought separately at any time.

Every purchase is a single, separately authorised payment. Nothing renews automatically and no payment mandate is stored. When a period ends, the workspace becomes read-only until you choose to pay again; your data is not deleted.

2. Cancelling

You can cancel at any time from Workspace & Billing → Cancel plan, or by emailing us. Cancellation takes effect at the end of the period you have already paid for.

You keep your current plan, your credits and every feature until that date. Nothing is switched off on the day you cancel — you have paid for that time and it remains yours. After the period ends the workspace becomes read-only and your data stays intact.

You can undo a cancellation at any time before the period ends by choosing Keep my plan.

3. Refunds on plans

Because a plan is paid for a period in advance and cancelling already lets you use the whole of that period, we do not ordinarily refund an unused part of a period.

We will refund in full where the service was materially unavailable for a sustained part of your paid period, where you were charged in error or more than once for the same period, or where a payment was made without authorisation.

If you believe your situation warrants a refund outside these cases, write to us and explain it. We would rather look at it than hide behind a policy.

4. Refunds on credit top-ups

Top-up credits are refundable while they are unused. Once credits have been spent we cannot refund them, because spending a credit calls a paid third-party API — an X post, an X read, an OpenAI request — and that cost is incurred by us at the moment you use it and cannot be reversed.

A partial refund of the unused balance is possible. Where we refund unused credits, the corresponding balance is removed from the workspace at the same time.

Credits are granted per period and unused credits expire at the monthly reset — they do not roll over. Expiry is not a chargeable event and is not refundable; it is stated on the Workspace & Billing page before you buy.

5. How to request a refund

Email contact@echoraiq.com from the address on the account, with the payment id or the receipt, and tell us what happened. We aim to respond within 3 working days.

Approved refunds are returned to the original payment method through Razorpay. We cannot pay a refund to a different card, account or person. Once we submit it, the time it takes to appear is set by your bank or card issuer — typically 5–10 working days, and outside our control.

6. Failed and duplicate payments

If a payment is taken but your plan or credits do not appear, nothing is lost: tell us the payment id and we will either apply the purchase or refund it in full. A payment that Razorpay authorises but does not capture is released by your bank without our involvement.

The same payment is never granted twice, and a duplicate charge for the same period is always refunded in full.

7. Taxes

Prices are shown exclusive of GST unless stated otherwise, and GST is added at the applicable rate at checkout. A refund returns the tax charged along with the amount refunded.

The receipt issued at payment is a payment confirmation and is not a tax invoice.

8. Changes to this policy

If we change this policy, the version in force is the one published on the date of your payment. We will not apply a less favourable policy to a purchase you have already made.

9. Contact

Billing, refunds and anything else: contact@echoraiq.com.

EchoraIQ is operated by Aeronis Lab Technologies - FZCO, Building A5, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates. Company website: aeronislab.com.